Shipping Policy

Last Updated: September 2026


At Dermevo™, we work hard to get your order to you safely and as quickly as possible. Please read the information below to understand how our shipping process works.


1. Where We Deliver


We currently deliver orders within South Africa.


We aim to deliver to most major cities, towns, and residential areas. Some remote or difficult-to-reach areas may require additional delivery time.


2. Order Processing


Once your order has been successfully placed, we begin processing it as soon as possible.


Orders are generally processed within 1–2 business days, excluding weekends and public holidays.


Please note that processing time is separate from the delivery time.


3. Delivery Timeframes


After your order has been processed and handed over to the courier, delivery generally takes approximately 2–5 business days.


Delivery times may vary depending on:


- Your location

- Courier availability

- Public holidays

- Peak shopping periods

- Weather or other unforeseen circumstances

- Remote-area delivery requirements


The delivery timeframe provided is an estimate and is not a guaranteed delivery date.


4. Shipping Fee


Our standard shipping fee is R0 per order. 


Any applicable shipping charges will be displayed at checkout before you complete your purchase.


From time to time, we may offer free shipping promotions or other delivery offers.


5. Order Tracking


Once your order has been dispatched, you will receive your tracking information via the contact details provided when placing your order, where tracking is available.


You can use the tracking information to follow the progress of your delivery.


Please allow some time for the courier's tracking system to update after your parcel has been dispatched.


6. Delayed Deliveries


Although we work with our delivery partners to ensure orders arrive within the estimated timeframe, occasional delays can happen.


If your order is delayed, please contact us with your order number so that we can assist you in checking the status of your parcel.


Delays may occur because of courier backlogs, incorrect information, weather conditions, public holidays, or circumstances outside our control.


7. Incorrect Delivery Address


Please carefully check your delivery information before completing your order.


If you provide an incorrect or incomplete address and your parcel has not yet been dispatched, please contact us as soon as possible so we can try to update the information.


Once an order has been dispatched, we may not be able to change the delivery address.


If a parcel is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the parcel can be sent again.


8. Lost or Damaged Parcels


If your order appears to have been lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.


We will work with the courier to investigate the issue and determine the appropriate next steps.


9. Contact Us


If you have any questions about your order or delivery, please contact our customer support team:


Email: dermevo.store@gmail.com

Phone: +27 61 839 2285

Business Hours: 8:00 - 18:00


Please include your order number whenever contacting us about an existing order so we can assist you more quickly.


Thank You


Thank you for choosing Dermevo™. We appreciate your support and are committed to making your shopping experience as smooth as possible.