Last Updated: September 2026

At Dermevo™, we respect your privacy and are committed to protecting the personal information you provide when you use our website or purchase our products.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

- Your name

- Email address

- Phone number

- Billing and delivery address

- Order and purchase information

- Payment-related information

- Information you provide when contacting customer support

- Technical information such as your IP address, browser type, device type, and website activity

We only collect information that is reasonably necessary to operate and improve our business and provide our services.

2. How We Use Your Information

We may use your personal information to:

- Process and fulfil your orders

- Process payments

- Arrange delivery of your purchases

- Send order confirmations and delivery updates

- Respond to customer-service enquiries

- Provide information about products, promotions, or special offers where permitted

- Improve our website, products, and customer experience

- Prevent fraud, abuse, or unauthorized activity

- Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers.

Dermevo™ does not ordinarily store your complete payment card details on our own systems. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy policy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

- Remember your preferences

- Keep items in your shopping cart

- Understand how visitors use our website

- Improve website functionality

- Measure advertising and marketing performance

You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect how parts of our website function.

5. Third-Party Services

We may use trusted third-party services to help operate our business, including:

- Shopify

- Payment processors

- Courier and delivery providers

- Analytics services

- Advertising and marketing platforms

- Customer-support tools

These providers may process personal information on our behalf or according to their own privacy policies.

6. Marketing Communications

Where permitted by law and where you have provided the appropriate consent, we may send you information about new products, promotions, or special offers.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information with service providers when necessary to operate our business, such as payment providers, delivery companies, technology providers, and marketing or analytics services.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers, website, or business.

8. Protecting Your Information

We take reasonable steps to protect the personal information we collect against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on the circumstances and applicable South African law, you may have rights regarding your personal information, including the right to:

- Request access to personal information we hold about you

- Request correction of inaccurate or outdated information

- Ask us to delete information where legally permitted

- Object to certain uses of your information

- Withdraw consent where processing is based on consent

- Lodge a complaint regarding the handling of your personal information

To exercise a privacy-related right, please contact us using the details below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can take appropriate action.

 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Dermevo™

Email: dermevo.store@gmail.com

Phone: +27 61 839 2285

Business Address: 95 Mat Avenue, Gauteng, 0081

We will make reasonable efforts to respond to privacy-related enquiries as soon as reasonably possible.

Dermevo™

Beauty. Simplicity. Confidence.