Frequently Asked Questions

🛍️ Ordering

How do I place an order?

Simply choose the product you want, add it to your cart, and proceed to checkout. Enter your delivery details and select your preferred payment method.

Is my payment secure?

Yes. Our checkout uses secure payment processing to help protect your payment and personal information.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible after placing it. We’ll do our best to assist before the order is processed or shipped.

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🚚 Shipping & Delivery

Where do you deliver?

We currently deliver across South Africa for free.

How long will my order take to arrive?

7-12 days 

Will I receive a tracking number?

Yes. Once your order has been dispatched, tracking details will be provided where available.

Can I track my order?

Yes. Use the tracking information provided after your order has been dispatched.

What happens if I enter the wrong address?

Contact us as soon as possible. If the order has not yet been dispatched, we may be able to update the delivery information.

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🧴 Product Questions

Is the exfoliating brush suitable for all skin types?

The brush is designed for general skincare and cleansing. However, everyone's skin is different. If you have particularly sensitive or irritated skin, start gently and stop using it if irritation occurs.

How often should I use the brush?

Start with a few times per week and see how your skin responds. Avoid excessive exfoliation, especially if your skin is sensitive.

Can I use it with my facial cleanser?

Yes. Apply your usual facial cleanser and gently use the brush with it. Avoid pressing too hard against the skin.

Can I use the brush around my eyes?

Avoid direct contact with the eyes and the delicate skin immediately around them.

How do I clean the brush?

Rinse the silicone surface thoroughly with clean water after use and allow it to dry completely before storing it.

Is the brush waterproof?

Please check the specifications on the individual product page before using the product in or around water. Do not submerge it unless the product is specifically labelled as waterproof.

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🔄 Returns & Refunds

What if my product arrives damaged?

Contact us as soon as possible with your order details and clear photos of the damaged product and packaging. We’ll review the issue and assist you.

Can I return my order?

Returns are subject to our return policy. Please review our Returns & Refunds Policy for eligibility and time limits.

What if I receive the wrong product?

Contact our support team with your order number and photos of the product you received, and we’ll assist you.

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📩 Customer Support

How can I contact you?

You can contact our customer support team through the contact details provided on our website. Please include your order number when contacting us about an existing order.

How quickly will you respond?

We aim to respond to customer enquiries as quickly as possible during our support hours.

Do you have more questions?

We're happy to help. Contact our support team and we'll get back to you as soon as possible.